RM68 App Privacy Policy

1. Introduction & Our Commitment

RM68 App is an online betting platform operating to serve the needs of Malaysian users. We take personal data protection seriously and are committed to fully safeguarding every member's privacy. This Privacy Policy is drawn up in compliance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA).

As a platform handling financial transactions and personal information, RM68 App understands how sensitive the data entrusted to us truly is. The trust our members place in us is a responsibility we take seriously. Every system, process and policy we put in place is designed to ensure your data is never misused or exposed to unauthorised parties.

This policy covers all aspects of the collection, processing, storage and sharing of RM68 App members' personal data. We encourage you to read it in full and to contact us if you have any questions or concerns.

2. Personal Data We Collect

RM68 App collects personal data from members through various channels to ensure our services run smoothly and securely. The data we collect falls into several categories:

Account Registration Data:

• Full name as stated on your identification document.
• National identification number (MyKad) or passport number.
• Date of birth for age verification (18 years and above).
• An active email address.
• Malaysian mobile phone number.
• Current residential address in Malaysia.

Financial & Transaction Data:

• Deposit records via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX (Maybank2u, CIMB Clicks).
• Withdrawal records and complete transaction history.
• Bank account details for withdrawal purposes (encrypted and not stored directly).

Platform Usage Data:

• Gaming history including slots, live casino, table games, badminton betting, football and e-sports.
• Gaming session times and durations.
• Game preferences and betting patterns.
• Activity logs for login and logout.

Technical Data:

• IP address of the device used.
• Web browser type and version.
• Device type (smartphone, tablet, laptop).
• Operating system and version.
• Cookie data and session identifiers.

3. How We Use Your Data

Every piece of data we collect from RM68 App members is used for specific, legitimate purposes. We do not use your data for any other purpose without your prior consent. The following are the primary purposes for which your data is used:

• Account Management: Securely create, verify and maintain your RM68 App account.
• Transaction Processing: Processing deposits and withdrawals via your preferred Malaysian payment methods.
• Identity Verification (KYC): Complying with anti-money laundering (AML) and counter-terrorism financing (CFT) legal requirements.
• Age Verification: Ensuring all RM68 App members are at least 18 years of age.
• Customer Service: Handling enquiries, complaints and assistance requests from members.
• Platform Security: Detecting and preventing fraud, unauthorized access, and suspicious activity.
• Experience Personalisation: Tailoring game recommendations and promotional offers based on your preferences.
• Communications: Sending important account notifications, the latest promotions and policy updates.
• Analytics & Improvement: Analyzing usage patterns to continuously improve the rm68 app platform.
• Legal Compliance: Complying with reporting and disclosure requirements under applicable Malaysian law.

RM68 App will not use your personal data for any purpose not stated here without first obtaining your written consent.

4. Sharing Data with Third Parties

RM68 App does not sell, rent or disclose members' personal data to any third party for marketing purposes without your consent. However, there are certain situations where RM68 App may need to share data with the following parties:

• Payment Service Providers: Transaction information required to process your payments is shared with payment processors such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX. These providers are bound by strict confidentiality agreements.
• Game Software Provider: Game session data that must be shared with slots, live casino and table games providers for licensing management and compliance purposes.
• Government Authorities: RM68 App is legally required to disclose data to enforcement agencies, courts, or regulatory bodies when lawfully requested through a valid court order or legal directive.
• Technical Service Providers: Companies that provide cloud computing, cybersecurity, and technical support services to RM68 App. All such providers are bound by data protection agreements.
• Audit & Compliance: Independent audit firms engaged to verify RM68 App's compliance with industry standards.

In all instances of data sharing, RM68 App discloses only the minimum necessary information and ensures that the receiving party adheres to data protection standards equal to or higher than our own.

5. Data Security Measures

RM68 App invests heavily in security infrastructure to protect members' personal data from unauthorised access, loss, alteration or accidental disclosure. The following technical and organisational measures are in place:

• 256-bit SSL/TLS Encryption: All communications between your device and RM68 App servers are protected by high-grade encryption, including during login, deposits, and withdrawals.
• Data-at-Rest Encryption: Sensitive data stored in the RM68 App database, including identification details and financial information, is encrypted using the latest encryption algorithms.
• Internal Access Controls: Only RM68 App staff who require access to specific data to carry out their duties are authorised to do so. Such access is monitored and audited on a regular basis.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an additional layer of protection on their RM68 App account.
• 24/7 Security Monitoring: RM68 App's security system continuously monitors for suspicious activity and will take immediate action upon detecting any threat.
• Regular Security Testing: RM68 App conducts regular penetration testing and vulnerability assessments to identify and address security weaknesses.

While RM68 App takes every reasonable step to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe — do not share your password, and always use a strong one.

6. Use of Cookies & Tracking Technologies

RM68 App uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the RM68 App website.

We use several types of cookies:

• Essential Cookies: Required for core platform functions such as maintaining login sessions and processing transactions. These cookies cannot be disabled.
• Performance Cookies: Helps RM68 App understand how members interact with the platform — including the most frequently visited pages, time spent and errors encountered. This data is used for continuous improvement.
• Functional Cookies: Saves your preferences such as language, display settings and auto-login to make the platform easier to use on your next visit.
• Analytics Cookies: Used to analyse traffic and usage patterns in aggregate, helping RM68 App make data-driven decisions.

You can manage and delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the rm68 app platform and you may not be able to access all available features.

7. Your Rights as an RM68 App Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as an RM68 App member have the following rights regarding your personal data:

RM68 App will process all data rights requests within 21 business days. If your request cannot be fully fulfilled due to legal obligations or legitimate operational reasons, we will notify you with a clear explanation.

8. Data Retention & Deletion

RM68 App retains members' personal data only for as long as necessary for the purpose it was collected, or as required under Malaysian law. The following are the data retention guidelines:

• Active Account Data: Retained for the entire duration your RM68 App account remains active.
• Data After Account Closure: Core account data is retained for 7 years after account closure to meet Malaysian legal requirements relating to financial records and anti-money laundering.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
• Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
• Cookie Data: Session cookies are deleted when you close your browser. Persistent cookies expire after a set period (typically 30 to 365 days).

Once the retention period has lapsed, RM68 App will securely delete or anonymise your data so that it can no longer be linked to your identity.

9. Changes to This Privacy Policy

RM68 App reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Each new version will be published on this page with a clear revision date.

For significant amendments that directly affect your privacy rights, RM68 App will:

• Sending notifications to the email address registered with your RM68 App account.
• Publishing a clear notice on the platform's main page at least 14 days before any amendment takes effect.
• In certain cases, requesting your acknowledgment of the new policy upon your next login.

We encourage you to review this Privacy Policy page periodically. Your continued use of the RM68 App platform after any amendments are published constitutes your acceptance of the updated policy.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how RM68 App handles your personal data, please do not hesitate to get in touch. The RM68 App Data Protection Officer (DPO) team is here to assist you.

You can reach us via:

• Email: support@rm68app.best
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the RM68 App platform.
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the body responsible for enforcing PDPA in Malaysia. That said, we strongly welcome the opportunity to resolve any issues directly with you first.